Refund policy

Returns & Exchanges Policy

At Loam Distillery, we take great care in packaging and delivering your order. Due to the nature of alcohol products, we generally do not offer returns or exchanges for change of mind. However, if there is an issue with your order, we will work with you to resolve it.

Damaged, Faulty or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, faulty, or if you receive the wrong product, please contact us within 7 days of receiving your order so we can make it right.

To report an issue, please email info@loamdistillery.com.au with:

  • Your order number

  • A description of the issue

  • Photos of the damaged or incorrect item (if applicable)

Once reviewed, we will arrange a replacement, store credit, or refund where appropriate.

Returns

If a return is required, items must be:

  • Unopened and unused

  • In their original packaging

  • Accompanied by proof of purchase

Returns must be approved by our team before being sent back.

To request a return, please contact info@loamdistillery.com.au - If approved, we will provide instructions on how and where to send your item.

Items sent back without prior approval will not be accepted.

Exchanges

We do not offer direct exchanges on alcohol products. If your return is approved, we may offer a replacement item or store credit where applicable.

Non-Returnable Items

We cannot accept returns for:

  • Change of mind on alcohol purchases

  • Opened or partially consumed bottles

  • Sale items or gift cards

Refunds

If your return or claim is approved, your refund will be processed to the original payment method within 5–10 business days. Please allow additional time for your bank or credit card provider to process the refund.

If you have not received your refund within 15 business days of approval, please contact info@loamdistillery.com.au.

If you have any questions about your order, please reach out to us at info@loamdistillery.com.au and our team will be happy to assist.